Archive for Help Desk and Ticketing

Q&A: Help Desk to Project Management

Can tickets created in a Help Desk solution be turned into projects in the CorasWorks PPM?

Absolutely. Since the data structure used to capture the ticket information in the Help Desk is the same SharePoint environment the CorasWorks PPM works from it is an easy process to transfer a Help Desk ticket to the PPM system for management.

The CorasWorks Help Desk Solution Template can be configured using the Action Framework to manually and/or automatically pass tickets to the PPM environment. This can trigger spinning up a new project site or submitting the ticket a PMO process for review and evaluation prior to creating a new project. Any ticketing system configured using CorasWorks can be set to integrate with the PPM at a variety of levels.

 

 

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